We collect your personal information in order to administer your accounts and subscriptions with The Factory Fitness, process orders, payments or applications submitted by you. Also to administrate or otherwise carry out our obligations in relation to any agreement you have with us including any subscription to our service, verify your identity, anticipate and resolve problems with any services supplied to you.
We need to collect and process personal information about you (including your name, a user name, gender, birth date, and, in connection with your password, an answer to a question that only you would know). We may ask you for this information through our Site, in person via the telephone or when you visit our facility.
The Factory Fitness will not share your data with any third party other than those utilised to service our business. External partners may be utilised to perform tasks including but not limited to: processing payments, making bookings, marketing, accounting and Membership management – we agree terms with all of our partners to ensure that they all comply with high levels of confidentiality and best practice in privacy and security standards in line with the General Data Protection Regulations 2018.
Third party sites, apps and services
We cannot be responsible for the privacy policies and practices of other websites, apps or services even if you access them using links from our Sites, or during the delivery of our services. We recommend that you check the policy of each site you visit, any apps you use or any third party services that you may register with.
Information about products and services
It is very important to us that we provide you with the highest level of service. In order to help us do this, where you have agreed to receive such information, from time to time we may send you details of products and services that may be of interest to you via email or post. This is only if you opt to receive this information, via informed consent or via demonstrating a legitimate interest in our Club or services, either directly or following a referral.
You can opt out from any promotional or marketing content at any time by clicking the unsubscribe link in an email or by contacting us directly. You may also contact us directly to request information about what data of yours is recorded by us, how it is stored and what it is used for.
We operate a ‘no phones’ policy on the Gym floor, with Members and visitors advised to not record or take photographs within the premises. We do occasionally arrange filming or photographs for use on our Social Media or other The Factory Fitness communications. All due care will be taken to ensure that no one appears in filming or content created by us without expressing consent to be included. If you find you do appear in error, and would like an image or video to be removed from our Social Media channels or communication please email us at email@example.com
Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time simply contact us. If you have another query relating to your information, please contact us.
Disclosing your information to others
Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime). Our policy is not to sell or share data.